Privacy Policy

1. Information we collect

• Information you provide: Your name, email address, messages, and attachments when you contact us.
• Order information: If you place an order when purchasing is available, the information needed to process and support it, such as your name, email address, billing details, purchased items, and transaction references.
• Technical information: Website systems may record your IP address, browser and device information, requested pages, access times, and error or security events.
• Download information: When digital delivery is available, download records may include the file accessed, access time, and IP address.

Entries you make in a downloaded PDF or printed planner are not automatically sent to us. If you use a third-party app to edit or store a PDF, that service has its own privacy practices.

Please do not send medical records, passwords, verification codes, or full payment-card details in support messages.

2. How we use information

We use relevant personal information to answer enquiries, provide and support digital purchases, communicate about orders, maintain business records, troubleshoot website problems, prevent misuse, and meet legal obligations.

Where applicable law requires a legal basis, we rely on performing a contract or taking steps you request before a purchase; legal obligations; or legitimate interests in operating and protecting our business, balanced against your rights. Where consent is required for an activity, we rely on that consent, which you may withdraw.

3. Orders and payments

Purchasing is not yet available while our digital collection is being prepared. Once checkout is enabled, the payment options and relevant provider will be identified during checkout, and this policy will be updated to reflect the integration.

Payment providers process the information needed to complete transactions and manage payment security under their own privacy notices. Please never email your payment-card details to us.

4. Service providers and disclosures

Information may be handled by providers supporting website hosting, email, security, backups, and, when available, payment processing and digital delivery. The information involved depends on the service being provided.

We may also disclose relevant information to professional advisers, where required by law, to establish or defend legal claims, or in connection with a business transfer subject to applicable privacy requirements.

External websites linked from Sovinis have their own privacy policies. This policy describes our practices, not those of independently operated websites.

5. Cookies and website resources

Cookies are small files stored by your browser. Our website software may use cookies and similar storage to support sessions, preferences, security, and cart or account functions when those features are used.

You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functions. Where applicable law requires consent for nonessential technologies, those technologies require a separate consent choice; this policy is not a request for that consent.

Our website design uses Google Fonts. When your browser loads fonts directly from Google, it sends connection information, including your IP address and request details, to Google. Learn more in Google Fonts’ privacy information.

6. How long we keep information

Retention depends on why information was collected. We consider whether an enquiry or order still needs support, applicable accounting and tax requirements, potential disputes, security needs, and the expiry of backup copies.

Some records may need to be retained after a deletion request to meet legal obligations or establish, exercise, or defend legal claims. Contact us for information about the retention of records relating to you.

7. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information about you.
• Ask for inaccurate information to be corrected.
• Request deletion, subject to applicable exceptions.
• Request a portable copy of certain information.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing relies on consent.
• Complain to the appropriate data-protection authority.

To make a request, email contact@sovinis.com. We may need to verify your identity before acting. Requests are handled within the periods required by applicable law.

8. International processing

Sovinis LLC is a US company. Website operations and service providers may involve processing information in countries other than your own, where privacy laws may differ. International processing is subject to applicable data-protection requirements. Contact us with questions about where your information is handled.

9. Security

Protecting personal information is part of operating our services. No website, email system, or method of electronic storage can guarantee absolute security. Please take care with the information you send and keep your own devices and accounts secure.

10. Children’s privacy

Sovinis’s products are intended for adults, particularly adults over 40. Our services are not directed at children, and we do not seek personal information from children. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

11. Changes to this policy

We may update this policy as our services, practices, or legal requirements change. We will update the date on this page and provide additional notice or seek consent where required by law.

12. Contact us

For privacy questions or requests, contact Sovinis LLC at contact@sovinis.com. You can also visit our Contact page.